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How an inquiry finds an agency

There is no algorithm to take on trust here. An inquiry carries a region, the region decides who it reaches, and a ledger records what happened to each send. This page is that mechanism, end to end.

One inquiry, one row per agency

An inquiry is posted with a region on it. If you let it send to that region, the backend writes one recipient row per agency in the region and mails each one — so "sent to the market" is a table you can open, not a promise. Each row tracks its own email through the same six states the dashboard shows you.
  • The region on the inquiry decides the audience. Nothing is weighted, boosted or paid for.
  • One recipient row per agency, written when the inquiry goes out.
  • Each row carries its delivery state: pending, sent, delivered, opened, failed or bounced.
  • A failed send is retried automatically and the attempt count is kept on the row.
  • A bounce is shown as a bounce. An address that no longer works is a fact you need, not one to smooth over.
Recipient ledgerExample— this panel is an illustration, not real customer data
1Sample Forwarder LtdMiddle East · OpenedSample Carrier CoMiddle East · DeliveredSample Logistics GroupMiddle East · SentSample BrokerageMiddle East · PendingSample HaulageMiddle East · Bounced
  • Opened
  • Delivered
  • Sent
  • Pending
  • Bounced
One arc per recipient row, coloured by that row's own delivery state. The agencies are samples; the six states are the ones the backend records.

Five regions, and only five

Region is a field on the inquiry with five possible values. It is the coarsest useful unit for "who should see this", and being coarse is the point — a region is large enough that receiving an inquiry says nothing about who posted it.

The map plots where those five sit. It carries no figures: there is no public count of agencies per region, and inventing one to make the map look busier is the kind of decoration this site does not ship.

Region coverageExample— this panel is an illustration, not real customer data
  • Americas
  • Europe
  • Africa
  • Middle East
  • Asia
The five values of the region field, plotted. No counts: there is no public figure for agencies per region, so none is shown.

What the directory filters on

Two vocabularies decide who turns up in a search: what kind of business an agency is, and what it does. Agencies pick their own from both lists, and those choices are what the filters run against.

Both lists are maintained tables rather than fixed options. These are the categories the directory ships with; the filter an operator actually sees is built from what listed agencies have declared, so it reflects the market on the platform instead of a menu written in advance.

Agency type

  • Freight Forwarder

    Arranges the move end to end and buys the legs from carriers. Usually the one posting the inquiry, and often the one bidding on someone else’s.

  • Shipping Agent

    Represents the carrier or the vessel at a port — the local presence that gets a call handled.

  • Custom Broker

    Clears goods through customs. Filed under the importer’s name, so the paperwork has to match the shipment exactly.

  • Trucking Company

    Moves the container inland: to the port, from the port, or between them.

  • Warehouse Operator

    Holds, consolidates and deconsolidates cargo, bonded or otherwise, while it waits for the next leg.

  • Logistics Provider

    Takes on more of the chain than one leg — planning, storage and transport under one contract.

Services

  • Ocean Freight

    Container and breakbulk on the water — the long leg, and usually the one the lane is named after.

  • Air Freight

    Flown cargo, where the timeline is the reason and the rate follows from it.

  • Ground Transportation

    Road and rail: the drayage at each end, and inland moves between them.

  • Custom Clearance

    Declarations, duties and release. The step that holds a shipment when a document disagrees with the cargo.

  • Warehousing

    Storage, consolidation and handling between legs, bonded where the goods require it.

  • Insurance

    A declaration that the agency can arrange cover for the cargo. LogCrew does not underwrite or broker it, and holds no funds.

An agency can hold more than one of each. A forwarder that also runs a bonded warehouse says so, and turns up in both searches.

What a profile has to contain

A profile is not an advert. It is the set of facts another operator needs before deciding to send you work, and it is also what the matching runs on — an agency with no declared services and no address is an agency an inquiry cannot reach.
  • Type and services, chosen from the two lists. These drive both search and matching.
  • A head office address with a region, plus a branch for each office that actually handles work.
  • A contact person, an email and a phone number that reach someone.
  • A description and tagline written by the agency, not scraped from a website.
  • A verification mark, set by LogCrew rather than claimed by the agency.
Directory profileExample— this panel is an illustration, not real customer data

Declared by the agency

Type and services are what search and matching run on.

  • Agency name
  • Agency type
  • Services
  • Tagline
  • Description

Where the work is handled

A head office carries the region; branches carry the rest.

  • Head office address
  • Region
  • City and country
  • Branches
  • Branch code

How you are reached

An inquiry that reaches nobody is an inquiry you did not get.

  • Contact person
  • Email
  • Telephone
  • Mobile
  • Website

Verified is set by LogCrew after a check, and is the only field on the profile an agency cannot set for itself.

The fields a profile holds, with no values in them — there is no public agency listing to draw one from, and an invented agency is not a substitute for one.

Profiles are not published on the open web

The directory sits behind the account. Agencies are searchable by other agencies on the platform, and nowhere else — there is no public member page, and no listing of who is here for a competitor to read. That is the same reason this page carries no logos: they would not be ours to publish.

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